Privacy Policy

Last Updated: July 2025

At The Muslim Agency, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website [www.themuslimagency.com] (the “Site”) and any of our services, and sets out your rights under applicable data protection laws.

1. Who We Are

The Muslim Agency (“we”, “us”, “our”) is a consultancy providing specialist services for clients with complex needs, especially those serving Muslim communities globally. Our registered office is [Insert Address].

2. What Information We Collect

We collect and process the following types of information:

a. Information you provide:

  • Name, email address, contact details, and other information you submit through forms on our website (e.g., contact, enquiry, or newsletter sign-up forms).

  • Information provided as part of client engagement, such as organisation details, meeting notes, and relevant correspondence.

  • Any other information you voluntarily submit.

b. Information collected automatically:

  • Technical data such as your IP address, browser type and version, time zone setting, operating system, and platform.

  • Usage data such as information about how you use our website, including the pages you visit, time spent, referring website addresses, and search terms.

c. Information from third parties:

  • Where relevant, we may receive information about you from partners, event organisers, or referral contacts, always in line with data protection law.

3. How We Use Your Information

We use your personal data to:

  • Provide, operate, and improve our services and website.

  • Respond to your enquiries and provide client support.

  • Carry out our contractual obligations and deliver consultancy projects.

  • Send you updates, newsletters, and information about our services (where you have consented or where lawful).

  • Analyse website traffic and usage to improve user experience.

  • Meet our legal obligations and protect our rights.

4. Legal Basis for Processing

We process your personal data based on one or more of the following:

  • Consent: Where you have given clear consent.

  • Contract: Where processing is necessary for a contract with you or to take steps at your request before entering into a contract.

  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

  • Legitimate Interests: Where processing is necessary for our legitimate business interests and your interests or rights do not override those interests.

5. How We Share Your Data

We do not sell or rent your personal data. We may share your information in these limited circumstances:

  • With trusted third-party service providers (e.g., website hosting, email distribution, analytics) under strict confidentiality and data protection agreements.

  • With partners or collaborators only when necessary for delivering our services, and always in line with confidentiality obligations.

  • Where required by law, regulation, or court order.

  • If our organisation or its assets are transferred or merged, data may be transferred as part of that transaction.

6. International Transfers

Your information may be transferred and stored outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or equivalent measures) to protect your data.

7. How We Store and Protect Your Data

We store your personal data securely using industry-standard physical, technical, and administrative safeguards. Only authorised personnel have access to your data. We retain your data only for as long as necessary for the purposes stated above or as required by law.

8. Your Rights

Under UK GDPR and relevant laws, you have the right to:

  • Access the personal data we hold about you.

  • Rectify inaccuracies in your personal data.

  • Erase your data (“right to be forgotten”) where applicable.

  • Restrict or object to processing of your data.

  • Data portability (obtain and reuse your data across different services).

  • Withdraw consent at any time, where processing is based on consent.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) or relevant authority.

To exercise any of these rights, please contact us at: info@themuslimagency.com

9. Cookies

Our website uses cookies and similar technologies to collect usage data, facilitate website functionality, and improve your experience. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Children’s Privacy

We do not knowingly collect or process personal data of children under the age of 16 without parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

For any questions, concerns, or requests relating to your data or this Privacy Policy, please contact:
Email: info@themuslimagency.com